Based in Mexico the CSCmx has rapidily positioned as one of the leading high quality, mid-volume, Reverse Logistics & Supply Chain Strategic Partner for electronic repair / rework, within the NAFTA and LATAM Countries.
We are focused exclusively as a value-adding, high-quality partner for outsourcing product returns management and repair.
If you are looking for ways improve your Supply Chain Logistics and to reduce your device repair costs, contact CSCmx today with your service needs. We are the leader in providing low-cost/high-value repair services, and can assure considerable cost-savings to your current repair service program.
Customer Service Center Mexico offers to OEMs, Carriers and 3rd Parties:
- Procurement & Supply Base Management
- Global Procurement Management.
- PO configuration and process.
- Vendor Management and Development.
- Time to market, Costs, Quality and Quantities Optimization.
- MRP waterfall flow.
- Forwarding Logistics
- Documentation on Origin and Destination.
- Transportation; LTL, FTL, FCL, LCL, Courier, Air, Land, Sea.
- Tracking, PODs.
- Storage 3PL, 4PL, Kitting and Packaging.
- Import / Export Customs Brokerage.
- Expedited Routing and Shipment.
- Reverse Logistics
- Customer Care &r RMA Management.
- Gate keeping: deciding what to allow into the reverse supply chain.
- Collection: assembling products for reverse logistics chain.
- Triage: resolving what to do with each product.
- Final Disposition.
- Sales, Marketing and Business Development
- Sales Representatives To maintain the current portfolio and to grow the market share.
- Customer Care The Front end within the different market segments.
- After Market Service.
- Back Office services.
- RMA Processing, Customer’s orders collecting and tracking and support customers request’s and claims.
- ERP information system.
- Real-time reporting.
- WEB Based Full online access.