Repair Labs & Diagnostics

At the CSCmx We keep and maintain a state-of-the-art repair and returns facility to provide the best equipment, tools and best environment to service our customer's products in the most efficient ways possible. Our goal is to facilitate the repair of the device at Levels 0,1, 2 2+ and 3, within a 72 hours period. Key characteristics of our device repair services include:

  • Facilities
    • High-Quality, Low-Cost Repair Facilities in Mexico.
    • Comprehensive ESD controlled environment, flooring and workspaces.
    • Humidity/Temperature controlled
    • IPC-610, IPC 7711, IPC 7721 certified Trainers, Engineers and Technicians.
    • ERP information system
    • Workbench data entry
    • Bar-coding labeling and scanning
    • Receiving/final QA inspection
    • Real-time work-order status
    • Engineering lab/failure-analysis
    • 40X visual inspection equipment with digital cameras
    • PCB repair equipment SMT / PTH.
    • Class 2 Low-Mid volume capacity
    • Re-Code, Re-load systems.
    • Sophisticated test equipment - wireless, RF, analog and digital.
    • Wireless Management System and Shop Floor Control.
    • CDMA, GSM repair capabilities
 
  • Installed Capabilities:
    • Warranty Management & Validation
    • Entitlement Assurance.
    • Out of Warranty Quoting and Management.
    • Fast Diagnose
    • Functional and Technical Testing.
    • Level 0,1, 2, 2+ and 3 Component-level Repair/Rework.
    • Cosmetic replenishment
    • Software upgrades.
    • SWAPs
    • Failure / Component-usage Reporting
    • TAT management and tracking
 

  • Repair & Refurbishing Procedure

    Understanding that as new product is sold, a certain percentage will be defective and the end user will make warranty claims. Those warranty claims are processed, handled, coordinated and certified by our Customer Care team. We receive RMA orders from our clients as they use our Web based software to initiate and track product.

    We provide our clients with 24/7 custom tracking and instant results On-Line. Our clients are in complete control of the Returns Management process, and they have the visibility to track progress each step of the way.

    We will arrange and coordinate the pickup, shipping and logistics involved to bring the devices to our premises.

    Upon receipt, each device is validated, the in warranty status is confirmed and the device is now scheduled for Diagnose.

    Also we are capable to handle field service returns of used product in and out of warranty.

    For such OOW devices we will provide a repair quote for the customer and work with the customer on establishing next steps

    Our goal is to facilitate the repair of the device at Levels 0,1, 2 2+ and 3, within a 72 hours period.